Use the Support Search, Luke!

With the upcoming Automattic Annual Get-together (Automattic being WordPress.com’s parent company), many of the support options usually available to even those WordPress.com users with paid upgrades will be temporarily closed or minimized and support requests will be channeled to the Community Support forums for assistance. Yikes!

Those of us who regularly volunteer in the Community Support Forums are well acquainted with user frustrations when it comes to getting a timely answer to an urgent question. What doesn’t always seem obvious is that answers to many of the questions asked in the forums can be found in one of the best resources around – The WordPress.com Support Site.

At the top of every page on the Community Forums you’ll see this notice:

supportsitelink

Clicking on the link in “our Support site” will bring you directly there. You can also get to the Support site by clicking on the Help link in the black Admin bar in the drop down menu under your user icon, or the Support link in the blue navbar at the top of all official WordPress.com pages as well as the link in the footer at the bottom of every page in your site’s Dashboard.

There are several ways to navigate around the Support site once you’ve landed there, such as the Topics links. My favorite is to go directly to the Search box at the top right

supportsearch

and enter a natural phrase or keyword, such as “delete site”, “remove content” “comments” and then click the search button. The search returns generated will include relevant Support Docs and also relevant Forum discussions.

You might just be surprised by the number of people who have asked a question similar to yours in the past, but keep in mind that while the Support Docs are continuously updated, forum discussions from even 6 months or a year ago may overlook new features that have been introduced since then.

Bonus tip! Did you know that your site’s Dashboard has contextual help? Nearly every page in your Dashboard has a Help tab in the top right corner, just below the Admin bar. Clicking on it will open the contextual help and the information given there will change depending on which page of the Dashboard you are on.

Use these tips to polish your skills as a Search Jedi. Of course, if  you encounter a rip in the Force and your site is suddenly not behaving as it should or involves a technical problem you cannot solve on your own, the Community Support forums are open 24/7. Forum members, volunteers, mods and Staff will be available to assist you, but you may have to wait longer than usual. Meanwhile, use the Force, Luke!

Related Post: Looking for HELP!

Featured Image: Creative Commons BY-NC-ND Zeetz Jones on flickr

Author: JenT

Celebrating 10 years on WordPressdotcom! When not herding cats, I can usually be found setting up or customizing someone's WordPressdotcom blog, spelunking in the Support documents or helping out in the WordPressdotcom Community forums. Talk to me about taking your message to the world on WordPressdotcom (the hosted version).